Serviced Accommodation

Terms of Booking & Cancellation Policy

By placing a booking with us (the property owner / his/her representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.

Coronavirus Guidance & Restrictions

The following Coronavirus guidance and restrictions are in place at this accommodation, in accordance with the current national and local Government guidance. You can read more about current advice and guidance for accommodation providers on the Gov.uk website here. You can also read the latest on Coronavirus from the Government here.

Booking Process

To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

Payments can be made using debit/credit card as well as by digital bank transfer. You will be sent an invoice with bank details and a link to our payment site if you choose to pay by card. For stays between 1 night - 14 nights payment in full is required at time of booking. For stays longer than 14 nights you will be given 7 days to pay unless the booking start date is within these 7 days. In the event of a last minute booking, full payment is required regardless of number of nights booked. For stays over 30 days we can set up a weekly direct debit scheme.

Any charges raised against us by our banks for handling dishonoured cheque's, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.

Cancellation, Returned Deposit & Non-Arrival Conditions

Guests who need to cancel a booking should contact us as soon as possible. Payments already paid are only returned in accordance with the following conditions;

Cancellation made 8 days or more in advance of arrival date = Full refund

Cancellation made 7 days or less of arrival date = 75% refund

Cancellation made 24hrs or less of arrival date = No refund issued, full amount of booking due

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit any monies paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.

Cancellations made mid-stay will not be refunded if the booking is for 7 nights or less. If over 8 nights the guest will be charged for nights used plus 3 nights. 

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

WiFi Fair & Appropriate Usage Policy

Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs.

Lost keys / fobs / access cards will incur a replacement charge per key / fob / card lost.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month.

While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Smoking

Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is only allowed in designated areas as sign posted throughout the accommodation grounds and is in accordance with the Health Act 2006.

Pets & Service Dogs

We do not accept any pets except for service animals. Additional cleaning charges will be incurred.

Parking

Where on-site parking is provided guests accept that they park their vehicles at their own risk.

Respectfully declining certain bookings

At all of our accommodation, we strive to create a safe, welcoming, and respectful environment for all our guests. As part of this commitment, we have developed a policy to respectfully refuse to accept bookings from sex workers.

This policy is outlined below:

Non-Discrimination: Our refusal to accept bookings from sex workers is based on the nature of the occupation and not any form of discrimination against individuals engaged in sex work. We acknowledge and respect the rights and inherent dignity of all individuals, regardless of occupation or personal circumstances.

Legal Compliance: The decision to refuse bookings from sex workers is aligned with applicable laws and regulations governing the accommodation industry. We will ensure compliance with all relevant laws when implementing this policy.

Guest Safety and Comfort: Our primary objective is to prioritize the safety and comfort of all guests. By refusing bookings from sex workers, we aim to maintain a peaceful and family-friendly atmosphere within our accommodation.

Community Values: We value the principles and preferences of the community in which our accommodation is located. As such, we hope to maintain a positive reputation and align our services with community values by refusing bookings from sex workers.

Discretion and Confidentiality: We are committed to maintaining the privacy and confidentiality of all our guests. Therefore, we will not inquire about the nature of each guest's occupation. Our decision to refuse bookings will be made discreetly and without any form of discrimination.

Open Dialogue: We are open to discussions, feedback, and questions regarding our policies. If any individual believes that our policy may inadvertently affect them due to their occupation, we encourage them to reach out to us directly so that we may address their concerns on a case-by-case basis.

We believe that this policy will contribute to the well-being and enjoyment of all our guests while adhering to legal obligations and community expectations. It is important, however, to reiterate that our refusal to accept bookings from sex workers is not a reflection of personal bias or discrimination, but rather a proactive approach to maintain a specific atmosphere within our  accommodation.

Please note that any future changes or updates to this policy will be communicated promptly to all relevant stakeholders.

Overall, please be safe! If you feel that you are being forced into something you do not wish to do please call your local police constabulary on 101. If you are in a situation whereby you feel there is an immediate threat to your safety please call 999 and request 'Police'.

Your Personal Details & Privacy

We are required to keep a register of guests over the age of 18 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).

Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy.

You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.

Terms References & Further Information

You may find the following link useful to further understand our booking terms and conditions, including information about your personal data privacy and data protection.

Health Act 2006

Immigration (hotel records) Order 1972

Overview of the GDPR - General Data Protection Regulation

Data Protection Act 1998

Privacy and Electronic Communications Regulations 2003

Our Right To Cancellation

We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.